Frequently Asked Questions
The app crashes or won't open. What should I do?
Try closing the app completely and reopening it. If the problem persists, restart your device. Make sure your iOS is up to date, then delete and reinstall the app. Your progress is saved and will be restored.
My progress was reset. Can I recover it?
Progress is stored locally on your device. If you deleted and reinstalled the app, progress cannot be recovered. We recommend not deleting the app unless necessary.
A stage seems impossible to clear. Am I missing something?
Every stage has a valid solution. Only bricks accessible from the top or at least one open side can be removed. Try rotating the structure with a swipe to find hidden accessible bricks. Plan a few moves ahead to avoid trapping the colors you need.
The game does not support my device language. Is that normal?
the deCube currently supports English. Additional languages may be added in future updates.
How do I report a bug?
Please contact us via email below. Include your device model, iOS version, and a brief description of the issue. Screenshots are always helpful.
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Can't find an answer above? We usually respond within 1-2 business days.
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